Privacy Policy
Last updated: January 2026
This website (“we”, “us”, “our”) is an affiliate site for Viator and GetYourGuide, and for hotel bookings through Stay22. This page explains how we handle your personal data.
Important: Data Processing
Booking data (name, payment details, contact info) is collected and processed by Viator or GetYourGuide (whichever platform you book on), not by this website. When you make a booking, you are providing your information directly to GetYourGuide under their privacy policy.
Please review: Viator Privacy Policy and GetYourGuide Privacy Policy
Information We Collect
This website collects minimal information:
- Website analytics: We use Google Analytics (with IP anonymization) to understand how visitors use our site. This includes pages viewed, time on site, and general location (city/country level).
- Contact form data: If you email us directly, we collect your email address and message content to respond to your inquiry.
We do not collect, store, or process:
- Payment information
- Booking details
- Passport or ID numbers
- Precise location data
How We Use Your Information
- To respond to customer service inquiries sent via email
- To improve website content and user experience
- To analyze website traffic patterns (anonymized)
Cookies
We use cookies for:
- Google Analytics (anonymized traffic analysis)
- Remembering user preferences (e.g., language selection)
You can disable cookies in your browser settings. This may affect some website functionality.
Third-Party Services
- Viator: Processes bookings made on viator.com. Review their privacy policy.
- GetYourGuide: Processes bookings made on getyourguide.com. Review their privacy policy.
- Google Analytics: Tracks anonymized website usage. Review their privacy policy.
Your Rights (GDPR)
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to data processing
- Data portability
For booking data: Contact the customer service of the platform you booked on (Viator or GetYourGuide).
For website contact data: Email us at info@konavolcanotours.com.
Data Retention
- Analytics data: Retained for 26 months (Google Analytics default)
- Email correspondence: Retained for 2 years or until deletion requested
Children’s Privacy
This website does not knowingly collect data from children under 16. Bookings must be made by adults.
Changes to This Policy
We may update this privacy policy periodically. Changes will be posted on this page with an updated “Last updated” date.
Contact
For privacy questions about this website: info@konavolcanotours.com
For booking data questions: Contact Viator or GetYourGuide via your booking confirmation email.